Frequently asked
questions
Rizon lets you deposit, send, receive, and spend stablecoins. It includes a self-custodial wallet, global crypto cards, cross-border payments, and merchant support at millions of locations worldwide.
Deposit stablecoins from Arbitrum, Solana, Base, and other supported chains directly into your Rizon non-custodial wallet.
Yes- either send them back to a wallet you own or spend them via your Rizon Crypto Card.
They’ll receive an invite link to claim the funds. The recipients needs to create a Rizon account to receive the funds. If they don’t create an account within 30 days, the funds will return to your wallet.
Upon the signup each user gets a unique RizTag (e.g. @michaela). Just enter the tag, phone number or email and send instantly - no need for long wallet addresses.
Super easy - just add it directly from the RIZON app:
For Apple Pay:
- Open your RIZON app
- Go to the Cards section
- Select the card you want to add
- Tap “Add to Apple Wallet” and follow the prompts
For Google Pay:
- Open your RIZON app
- Go to the Cards section
- Select the card
- Tap “Add to Google Wallet” and follow the steps
If you run into any hiccups, our support team is always here to help.
Yes! Our card issuance partner, Rain Cards, automatically uses your stablecoin balance with the lowest available conversion fee to a local currency at the moment of payment. You can also choose to display your balance in your local currency- even though your funds stay in digital dollars. No extra steps needed!
Go to the Cards tab → Pick a card → Tap Settings → Tap “Terminate card.”
• First virtual card: Free
• Extra virtual cards: $20 each
• Physical cards: Discounted now for a limited time
Check all prices in the app.
Not right now. But soon, you’ll be able to set your own limits in the app for spending control and safety.
We take privacy seriously. Read our Privacy Policy here. Questions? Email us at hello@getrizon.com.
To keep RIZON secure and compliant, we have a one account per person policy. If you try to open more than one, your application may be declined.
Think this was a mistake? No worries- just reach out to RIZON Support and we’ll help sort it out.
Make sure notifications are on for the Rizon app. OTPs come through the app, not by text. If it still doesn’t work, update the app or contact support.
Reach out to Rizon support- we can take a closer look. You might need to provide more evidence.
Yes. We only collect what’s necessary and follow strict global data privacy standards. Your personal and transaction data is encrypted. For more information visit Rizon Privacy Policy.
- Correct stablecoin currency (e.g. USDC or USDT)
- Right network (e.g. Solana, EVM)
- Your wallet address
- Avoid unsupported coins
For more information read our guide.
Some hotels can take up to 30 days to release deposits. It depends on their process and payment provider.
If Rizon blocks it, you’ll get a notification. If not, the issue is probably with the merchant. Try contacting them directly.
Most likely, you didn’t include enough evidence- like screenshots, receipts, or chat logs with the seller. No worries- just reach out to RIZON Support and we’ll help sort it out.
No. If the seller can prove they delivered what they promised, the dispute won’t go through.
Stablecoins can travel on different blockchains. Picking the right one helps make sure your money arrives safely.
Most transactions are instant. Times may vary depending on blockchain network congestion.
They’re right here, or you can find them in the app under Profile → Terms and Conditions.
Yes! Our cards work with PayPal. If there’s an issue, just contact support- we’ll help sort it out.
We currently support Solana and EVM-compatible networks like Polygon, Base, Arbitrum and others.
You can send and receive USDT (Tether) and USDC (USD Coin).
Your funds are completely safe- even if Rizon were to stop operating. When you sign up for Rizon, a non-custodial wallet is automatically created for you in the background. You're the sole owner, meaning only you can access and control your assets. No one else, including Rizon, can access them.
For more details on how our infrastructure works, please refer to our Terms of Service.
An on-chain transfer is a secure way to send or receive digital currencies like stablecoins directly over a blockchain network. Unlike centralized payment systems, on-chain transfers are transparent, irreversible, and fully decentralized- giving you full control over your funds.
How It Works
- Share Your Wallet Address or QR Code
To receive funds, simply share your Rizon wallet address or QR code. - Use a Supported Blockchain Network
Transfers occur on public blockchains such as Base, Polygon, or Solana. These networks act as decentralized ledgers, ensuring transparency and security. - Choose the Right Stablecoin & Network
Make sure the sender uses a supported stablecoin (like USDC or USDT) and selects the correct network that matches your Rizon wallet. Using an unsupported network can result in lost funds. - Transaction Confirmation Time
Once the transfer is initiated, funds typically arrive within minutes, though it can take longer during periods of network congestion. You’ll see the incoming transaction confirmed on-chain and reflected in your Rizon wallet shortly after.
- First 1,000 virtual cards: Free
- After that: $10 issuance fee
- ATM withdrawals: small fee may apply depending on location.
See the full fee schedule.
Yes. You can send stablecoins to any wallet address, phone, or email (except for a few blacklisted countries - see list), as long as the recipient accepts stablecoins.
Log into your Rizon account, tap “Send,” choose the amount, and enter the recipient’s phone number, email, or Rizon tag (RizTag). When you're sending money to a non-existent Rizon user, we’ll notify them via SMS or email with transaction details and an invite to join Rizon.
Sending to other Rizon users is instant and fee-free.
When you sign up, a non-custodial wallet is created for you- securely tied to your identity but fully private and accessible only to you. We’ve partnered with Privy to ensure your wallet is generated and encrypted safely on your device using advanced security tools like Face ID, passkeys, and biometric verification.
When you deposit stablecoins, your funds don’t go to a centralized account- instead, they’re stored in a smart contract vault managed on-chain. This vault is deployed and maintained by Rain Cards, and your Rizon wallet is its sole owner. That means no bank, exchange, or even Rizon can move or access your money.
Rizon is an iOS and Android app that allows you to send, spend, and save stablecoins globally. It provides a seamless way to manage your digital assets without the hassle of off-ramping, offering services like crypto cards, cross-border payments, and more.
No, there’s no limit! You can invite as many people as you want and earn rewards for every successful referral. The more you share, the more you can earn.
- To Rizon users: Free
- To external wallets/contacts: You only pay network gas
- Account maintenance: Free
See the full fee schedule
Rizon is an iOS and Android app that allows you to send, spend, and save stablecoins globally. It provides a seamless way to manage your digital assets without the hassle of off-ramping, offering services like crypto cards, cross-border payments, and more.
Rewards are typically credited within 24-48 hours after your referred friend completes the required actions. If you haven't received your reward by then, please contact our support team for assistance.
Most Rizon features are free. Minimal fees apply to card issuance, network gas, and ATM usage. See the full fee schedule.
Yes! You can invite anyone, even those who have used Rizon before. However, please note that rewards may only be earned for new users or users who haven't participated in the referral program previously.
Yes - Rizon crypto cards works anywhere Visa is accepted.
To refer your friends, simply go to the "Invite Friends" section in the app, where you'll find your unique referral link. Share this link via text, social media, or any messaging platform. When your friends sign up through your link, you'll earn rewards.
Apply directly in the Rizon app. Virtual cards are issued instantly; physical cards are shipped to your address.
You can find your referral link in the "Referral" section within the app's settings. Simply log in, navigate to the "Invite Friends" option, and your unique referral link will be displayed there.
They’re physical and virtual cards that let you spend your stablecoins at 100M+ merchants and ATMs worldwide. Rizon cards are issued by our partner Rain cards.
You can restore access using your recovery phrase or multi-factor options provided during setup.
Yes. We only collect what’s necessary and follow strict global data privacy standards. Your personal and transaction data is encrypted. To learn more about Rizon privacy policy visit: https://www.getrizon.com/privacy-policy
We use advanced encryption, multi-factor authentication, and biometric login to keep your account safe. Your wallet is self-custodial- you control the keys. For more information you can read the guide on how Rizon works.
Most transactions are instant. Times may vary depending on blockchain network congestion.
